There are two common reasons why publishing to My Content Channel may not be working.
1. You cannot access or see My Content Channel
Seeing an error like in the picture below when accessing My Content channel? It could be that your access link is expired or your email is missing from the settings.
Note! To access My Content Channel, you don't need to change your password. There is no password to change; it uses a special access link instead.
If My Content Channel used to work
Go to the Apps page and click "USE" for that My Content channel.
OR,Ask a colleague with access to send you a new link from their My Content Channel "Settings".
There is no password needed for My Content as it uses an user-specific link for access.
If the My Content Channel has never worked
Go to your Valotalive Dashboard
Go to the Apps page and find the My Content Channel app.
Click on the app.
On the left, go to CONFIGURATION.
Add your email address in the required field.
Click Save.
After this, you should be able to post messages, videos, and PDFs using the "USE" button or via the invitation link sent to you from no-reply@valota.live
2. Your video is not uploading
My Content Channel supports video files up to 330 MB. If your video exceeds this limit, the upload may not complete.
To fix this:
Check the file size of your video before uploading
If the file exceeds 330 MB, compress the video using a video compression tool before uploading
Try uploading the compressed file again