Valotalive

Turn on email notifications that will alert if some App needs attention.

Use notifications to get alerts from Apps in Valotalive

Is your display showing as offline in the Valotalive dashboard? This guide helps you quickly identify what's wrong with your media player or network connection and points you to the…

Why is my display showing as offline in the Valotalive dashboard?

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Fix common issues with displays, content, and apps

5. Troubleshooting

If you are unable to publish to My Content Channel, the most common reasons are missing access permissions or a file that exceeds the size limit. This article helps you…

Why can't I publish to My Content Channel?

If a sad face or broken file icon appears on your Valotalive display, the browser couldn't load the requested content. Here's how to fix it.

Sad face icon on screen — fix a content loading error

If your Power BI report has stopped updating or is not showing on your displays, follow these steps to identify and resolve the issue.

Why is My Power BI Report not showing on the displays?

If your Excel file was previously displaying on your screens but has stopped updating, follow these steps to identify and resolve the issue.

Why is my Excel App not updating on my displays?

If your display is online but showing blank pages instead of Excel data, follow these steps to restore the spreadsheet connection and data flow.

Why is my Excel App showing empty pages?

If your SharePoint news has stopped updating or is not showing on your displays, follow these steps to identify and resolve the issue.

Why is SharePoint News not showing on Displays?

Troubleshoot Viva Engage (formerly Yammer) content that is not showing or not updating on your Valotalive displays.

Why aren't Viva Engage messages showing on the displays?

How to proceed when authorizing your MS account in Valotalive ended up in notification Need admin approval.

Need admin approval with your M365 applications and Microsoft integrations

Troubleshoot the most common issues with the Valotalive Digital Tier Board — including content not loading, apps not responding, and status update questions.

Why Is My Digital Tier Board Not Working?

Troubleshoot the most common issues with the Valotalive Interactive Notice Board — including content not loading, apps not responding, and display issues.

Why Is My Interactive Notice Board Not Working?

Changed your Microsoft or Google password or had an access token expire? Your Valotalive content may have stopped updating. This article explains how to re-authorize your connection and get everything…

How to reauthorize a Microsoft or Google app in Valotalive

Your Google Slides aren't showing on your display? This guide walks you through the most common causes — from connection errors and filters to authorization issues — so you can…

Why aren't my Google Slides showing on my display?

Troubleshoot Microsoft Teams Channel content that is not showing or not updating on your Valotalive displays.

Why aren't any Teams Channel messages showing on my display?

Your PowerPoint slides have stopped showing or aren’t updating on your display? This guide walks you through the most common causes — from connection errors to file picker issues —…

Why aren’t my PowerPoint slides showing on my display?

Troubleshooting guides and FAQs for individual Valotalive apps. Use this collection when an app is not working as expected, content is missing, pages appear blank, or you see error messages in a specific app on your digital signage display.

App-specific troubleshooting

If the network connection for your Valotalive Display has been lost, you can use these instructions to try to restore the connection.

How to Reboot the Valotalive Media Player

Before troubleshooting, confirm your display and network connection are working as expected with these quick checks.

Display and Connection Status Checks

If a Chrome Dinosaur appears on your Valotalive display, your media player has lost its internet connection. Follow these steps to restore it.

Chrome Dinosaur on screen — fix a media player with no internet connection

If your Valotalive media player is offline and a reboot didn't help, follow these steps to troubleshoot the Ethernet connection, network restrictions, and whitelisting.

Ethernet connection troubleshooting for your media player

If your Valotalive display shows only a black screen, the input source may have been switched. Here's how to check and fix it.

Black screen on display — check the display input source

If content on your Valotalive display looks stretched, squished, or distorted, the display orientation likely doesn't match the media player's settings. Here's how to fix it.

Stretched or distorted content on display — how to fix it

Fix common Web Player issues: pairing code not showing, content not appearing after claiming, PWA installation problems, and display disconnecting after sleep.

Valotalive Web Player Troubleshooting

Content not showing in the My Display Chrome extension? This guide walks you through the most common causes — from missing content assignments to token expiry — so you can…

Why isn't my My Display Chrome extension showing content?

Troubleshooting guides for the physical devices running your Valotalive digital signage. Use this collection when a media player, screen, or Samsung Tizen display is offline, frozen, unresponsive, showing a black screen, or not displaying content correctly.

Hardware troubleshooting

Why is the content distorted? Are you experiencing "too small" content? Discover common causes and fixes here.

Screen Content Mismatch: Why Your Content Looks Off

Find the issue you are experiencing below for quick steps to resolve it.

Quick Troubleshooting Guide: Valotalive Displays

Preview your Valotalive content directly on your computer screen. This guide is for users on browsers other than Chrome or Edge.

How to test your content remotely with the Browser Display

Display offline, red status, wrong source, content looks wrong

Display issues

Troubleshoot when your Valotalive app shows old content, a red X next to "Source is pushing data," or an outdated "Latest content" timestamp.

Content not updating on your display — how to fix it

Display blank or showing only logo? Don't worry! This guide helps troubleshoot content issues, covering general and app-specific reasons 💪

Why Isn't Content Showing on Your Display?

Scheduled content not showing or appearing at the wrong time? This guide covers the most common causes — from expired content persisting on screen to Flow timing issues — and…

Why isn’t my scheduled content showing at the right time?

Content stuck, scheduling wrong, app not refreshing

  Content not updating

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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