Valotalive

Turn on email notifications that will alert if some App needs attention.

Use notifications to get alerts from Apps in Valotalive

If your display shows as offline in the Valotalive Dashboard, it cannot reach the Valotalive servers. Find the cause below and follow the matching fix.

Why is my display showing as offline in the Valotalive dashboard?

If your display is online but showing only a logo and display name, content has not been assigned yet or the assigned Flow is empty.

Why is my Display showing only a logo or blank screen?

Leonie

Katariina

Steven

Fix common issues with displays, content, and apps

5. Troubleshooting

If you need access to My Content Channel or are having trouble publishing content, the most common causes are missing access permissions, an expired link, or a file upload issue.…

Why can't I publish to My Content Channel?

If a sad face or broken file icon appears on your Valotalive display, the browser couldn't load the requested content. Here's how to fix it.

Why is my display showing a Sad face icon?

Access tokens expire periodically, which is the most common reason integrated content stops updating. Reauthorizing restores the connection without losing your apps or content.

How to reauthorize an app in Valotalive

Your Google Slides aren't showing on your display? This guide walks you through the most common causes — from connection errors and filters to authorization issues — so you can…

Why aren't my Google Slides showing on my display?

If your LinkedIn company page posts have stopped appearing or are not showing on your Valotalive displays, follow these steps to identify and resolve the issue.

Why are my LinkedIn posts not showing on my displays?

If your My Content Channel app is not showing anything on screen, the most likely cause is that all posts have expired or no content has been published yet.

Why is My Content Channel App not showing any content?

If your display is not showing content from a JSON or RSS feed, use these steps to identify whether the issue is with the data source or the Valotalive integration.

Why is my JSON or RSS feed content not showing on my display?

If your YouTube playlist has been updated but the changes are not showing on your display, a manual reload might be required to sync the latest content.

Why isn't YouTube Playlist updating on my Displays?

If your app shows a red X next to “Source is pushing data” or an old “Latest content” timestamp, your content has stopped updating. Follow these steps in order to…

Why is my App content not updating on screen?

Troubleshooting guides and FAQs for individual Valotalive apps. Use this collection when an app is not working as expected, content is missing, pages appear blank, or you see error messages in a specific app on your digital signage display.

App-specific troubleshooting

If your display is online but showing blank pages instead of Excel data, follow these steps to restore the spreadsheet connection and data flow.

Why is my Excel App showing empty pages?

If your Excel file was previously displaying on your screens but has stopped updating, follow these steps to identify and resolve the issue.

Why is my Excel App not updating on my displays?

Your PowerPoint slides have stopped showing or aren’t updating on your display? This guide walks you through the most common causes — from connection errors to file picker issues —…

Why aren’t my PowerPoint slides showing on my display?

If your Power BI report has stopped updating or is not showing on your displays, follow these steps to identify and resolve the issue.

Why is My Power BI Report not showing on the displays?

If your SharePoint news has stopped updating or is not showing on your displays, follow these steps to identify and resolve the issue.

Why is SharePoint News not showing on Displays?

Troubleshoot Viva Engage (formerly Yammer) content that is not showing or not updating on your Valotalive displays.

Why aren't Viva Engage messages showing on the displays?

How to proceed when authorizing your MS account in Valotalive ended up in notification Need admin approval.

Need admin approval with your M365 applications and Microsoft integrations

Troubleshoot Microsoft Teams Channel content that is not showing or not updating on your Valotalive displays.

Why aren't any Teams Channel messages showing on my display?

Your MS Planner board has stopped showing, or the tasks aren't updating on your display? This guide walks you through the most common causes — from connection errors to plan…

Why is my MS Planner not showing on my display?

Troubleshooting guides for all Microsoft integrations in Valotalive - including Power BI, Excel, SharePoint, Teams, Viva Engage, PowerPoint, and Planner. Use these articles if your Microsoft app content has stopped updating, is showing errors, or has never worked on screen.

Microsoft App Troubleshooting

If your display is offline or shows no connection, reboot the media player to restore the network connection. In most cases, a reboot gets the device back online.

How to reboot the Valotalive Media Player

Check your display’s status colour in the Valotalive Dashboard, then run quick physical and network checks to find out why it is not connected.

Display and Connection Status Checks

If a Chrome Dinosaur appears on your Valotalive display, your media player has lost its internet connection. Follow these steps to restore it.

Why is my display showing a Chrome Dinosaur?

If your Valotalive media player is offline and a reboot didn't help, follow these steps to troubleshoot the Ethernet connection, network restrictions, and whitelisting.

How to troubleshoot an Ethernet connection on your media player

If your Valotalive display shows only a black screen, the input source may have been switched. Here's how to check and fix it.

Why is my display showing a Black screen?

If content on your Valotalive display looks stretched, squished, or distorted, the display orientation likely doesn't match the media player's settings. Here's how to fix it.

Why is my content stretched or distorted on Screen?

Fix common Web Player issues: pairing code not showing, content not appearing after claiming, PWA installation problems, and display disconnecting after sleep.

Valotalive Web Player Troubleshooting

Find the issue you are experiencing below for quick steps to resolve it.

Quick Troubleshooting Guide: Valotalive Displays

Troubleshooting guides for the physical devices running your Valotalive digital signage. Use this collection when a media player, screen, or Samsung Tizen display is offline, frozen, unresponsive, showing a black screen, or not displaying content correctly.

Hardware troubleshooting

If your content looks too small, off-center, or distorted on your displays, the most common cause is an image resolution mismatch. Here is how to identify and fix it.

Why is my content appearing too small on screen?

Preview your Valotalive content directly on your computer screen. This guide is for users on browsers other than Chrome or Edge.

How to test your content remotely with the Browser Display

If your display shows no pairing PIN, or shows no content after you claim it, follow these steps to find and fix the problem.

Why isn't the Display pairing? Troubleshooting the Display pairing process

Display offline, red status, wrong source, content looks wrong

Display issues

Display blank, showing only a logo, or content not updating? Use this guide to find the right troubleshooting article for your situation.

Why isn't content showing on the Display?

Scheduled content not showing or appearing at the wrong time? This guide covers the most common causes — from expired content persisting on screen to Flow timing issues — and…

Why isn’t my scheduled content showing at the right time?

Content stuck, scheduling wrong, app not refreshing

  Content not updating

If your Valotalive Dashboard appears empty after logging in, it is most likely a permissions issue — not a technical fault. Here is how to fix it.

Why is my Valotalive Dashboard showing no Apps, Flows or Displays?

Can't log into Valotalive with Single Sign-On (SSO)? This guide covers common SSO login, invite, and permission issues so you can get back into your account.

SSO login troubleshooting

SSO failures, admin access, My Content Channel access

  Login and access issues

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.