Valotalive

Troubleshoot when your Valotalive app shows old content, a red X next to "Source is pushing data," or an outdated "Latest content" timestamp.

Content not updating on your display — how to fix it

Display blank or showing only logo? Don't worry! This guide helps troubleshoot content issues, covering general and app-specific reasons 💪

Why Isn't Content Showing on Your Display?

How to proceed when authorizing your MS account in Valotalive ended up in notification Need admin approval.

Need admin approval with your M365 applications and Microsoft integrations

Trouble accessing My Content channel? It might be your email or an old link.

No access to a My Content Channel

If your info screen is online but failing to display Excel data, use this guide to resolve the issue. If the screen shows blank pages despite other content updating correctly,…

Excel App Showing Empty Pages

Why is the content distorted? Are you experiencing "too small" content? Discover common causes and fixes here.

Screen Content Mismatch: Why Your Content Looks Off

If a sad face or broken file icon appears on your Valotalive display, the browser couldn't load the requested content. Here's how to fix it.

Sad face icon on screen — fix a content loading error

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Troubleshooting guides and FAQs for individual Valotalive apps. Use this collection when an app is not working as expected, content is missing, pages appear blank, or you see error messages in a specific app on your digital signage display.

App-specific troubleshooting

Find answers and get help from Intercom Support and Community Experts

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