Valotalive

If you are unable to publish to My Content Channel, the most common reasons are missing access permissions or a file that exceeds the size limit. This article helps you…

Why can't I publish to My Content Channel?

If a sad face or broken file icon appears on your Valotalive display, the browser couldn't load the requested content. Here's how to fix it.

Sad face icon on screen — fix a content loading error

If your Power BI report has stopped updating or is not showing on your displays, follow these steps to identify and resolve the issue.

Why is My Power BI Report not showing on the displays?

If your Excel file was previously displaying on your screens but has stopped updating, follow these steps to identify and resolve the issue.

Why is my Excel App not updating on my displays?

If your display is online but showing blank pages instead of Excel data, follow these steps to restore the spreadsheet connection and data flow.

Why is my Excel App showing empty pages?

If your SharePoint news has stopped updating or is not showing on your displays, follow these steps to identify and resolve the issue.

Why is SharePoint News not showing on Displays?

Troubleshoot Viva Engage (formerly Yammer) content that is not showing or not updating on your Valotalive displays.

Why aren't Viva Engage messages showing on the displays?

How to proceed when authorizing your MS account in Valotalive ended up in notification Need admin approval.

Need admin approval with your M365 applications and Microsoft integrations

Troubleshoot the most common issues with the Valotalive Digital Tier Board — including content not loading, apps not responding, and status update questions.

Why Is My Digital Tier Board Not Working?

Troubleshoot the most common issues with the Valotalive Interactive Notice Board — including content not loading, apps not responding, and display issues.

Why Is My Interactive Notice Board Not Working?

Changed your Microsoft or Google password or had an access token expire? Your Valotalive content may have stopped updating. This article explains how to re-authorize your connection and get everything…

How to reauthorize a Microsoft or Google app in Valotalive

Your Google Slides aren't showing on your display? This guide walks you through the most common causes — from connection errors and filters to authorization issues — so you can…

Why aren't my Google Slides showing on my display?

Troubleshoot Microsoft Teams Channel content that is not showing or not updating on your Valotalive displays.

Why aren't any Teams Channel messages showing on my display?

Your PowerPoint slides have stopped showing or aren’t updating on your display? This guide walks you through the most common causes — from connection errors to file picker issues —…

Why aren’t my PowerPoint slides showing on my display?

Your MS Planner board has stopped showing, or the tasks aren't updating on your display? This guide walks you through the most common causes — from connection errors to plan…

Why is my MS Planner not showing on my display?

Katariina

Leonie

Steven

Troubleshooting guides and FAQs for individual Valotalive apps. Use this collection when an app is not working as expected, content is missing, pages appear blank, or you see error messages in a specific app on your digital signage display.

App-specific troubleshooting

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.