Before You Start — Has this ever worked?
📝 Note: If you've never logged in before, this is likely a first-time setup issue, please follow the symptom checks below
If you've logged in successfully before but it's failing now, it's worth first confirming that you're using the correct login URL, otherwise continue to the symptoms below.
I can't log in at all
✅ You see the SSO login page but access is denied, or the page won't load your account.
Confirm you're using your company's specific SSO link, not a generic dashboard link.
Confirm your email address has been granted access in your company's Identity Management Platform (Microsoft Entra ID, Okta, or Google).
Contact your Super Admin to confirm your access if steps 1–2 don't resolve it.
⚠️ Warning: Valotalive does not manage your login credentials. Access issues are almost always controlled by your company's Identity Management Platform, not Valotalive.
I forgot my password
❌ There is no separate Valotalive password to reset.
Go to your company's own login system (Microsoft Entra ID, Okta, or Google).
Reset your password there.
Use your SSO link to log into Valotalive as usual.
My invite link isn't working
✅ Standard Valotalive invites are disabled when SSO is active — this is expected.
Ask your admin to grant you access in your company's Identity Management Platform.
Ask your admin to send you the SSO link.
Log in using that link — your Valotalive account is created automatically on first login.
I logged in but have no permissions
✅ This is expected on first login. Account creation and permissions are separate steps.
Ask your Super Admin to go to My Company → Organization.
Have them drag and drop your account into the correct organizational group.
💡 NOTE: Only the Super Admin can assign permissions. If you are the Super Admin and don't see this option, contact Valotalive support.
Quick reference:
Error / Symptom | Cause | Fix |
"Access Denied" on SSO page | Email not authorized in Identity Management Platform | Ask Super Admin to grant access |
SSO link doesn't open login page | Wrong or generic link used | Use company-specific SSO link |
Logged in, no menus visible | Permissions not yet assigned | Super Admin assigns via My Company → Organization |
Can't save SSO link to favorites | Browser restriction | See "How to save your SSO link" in Related Articles |
Still Not Working?
If none of the steps above resolve your issue, contact Valotalive Support at support@valota.live with your company name and the email address you're trying to log in with.