Each App have Tabs that are used for e.g. configuration, management and troubleshooting.
INFORMATION tab
Check from the INFORMATION tab the following:
CUSTOM APP'S ID
ID is an unique number that Valotalive uses for troubleshooting
SOURCE
What type of app it is and where it gets the information from.
E.g. MS Excel app fetches data from M365 cloud and My Content channel uses the information uploaded by the user
CONFIGURATION LAST MODIFIED
Date of the last modification done to the app's configuration.
OWNER
Owner of the app. Ownership is important with authorizations to third party services such as the Microsoft cloud. You should always authorize only those Apps you are the owner of
APP TYPE
Either Digital Signage or Embedded depending where the App is used.
Digital Signage Apps are used on the info screens.
Embedded Apps are used on intranets or similar third party pages.
From the following you can look for any error reported by the App itself or the hardware used.
OUTSTANDING REPORTS FROM PLAYERS
If there is a problem reported by the hardware
OUTSTANDING SOURCE REPORTS
Unresolved more generic errors coming from the service platform or from the integrations are listed here.
LATEST NOTIFICATION FROM THE SOURCE
All more generic errors coming from the service platform or from the integrations are listed here.
REPORTED APP ERRORS SINCE YESTERDAY
Latest errors. Some apps don't show this title if there is nothing to show.
CONFIGURATION tab
The CONFIGURATION tab is different depending the App's data source.
App specific guides can be found here:
SOURCE tab
SOURCE
The type of the content / data source, e.g. MS Excel, My Content, ...
SOURCE IS PUSHING DATA
Symbols tell whether the content source is active and working or not.
❌ may be caused that the content App has not been assigned to any Display yet.
LATEST CONTENT
Comparing this information to the knowledge of when was the latest content produced will tell you whether the App is working or not.
CURRENT DATA
Current data may show a small preview window of the actual content. This is not available to all Apps
From the following you can look for any error reported by the App
OUTSTANDING SOURCE REPORTS
Errors coming from the content source, e.g. Microsoft cloud
LATEST NOTIFICATION FROM THE SOURCE
This may include information of the Authentication key or similar
ADVANCED MANUAL CONTROLS
Restart and Recreate are to be used if the App is not showing any new data, reauthorization is done and the screen is not showing any new content.
USAGE tab
You can access both the FLOWS and the DISPLAYS from this tab.
In the example image the App hasn't been assigned to any Flow or Display yet.
NOTE! If an App is assigned to a Multiview App (split screen view) it may show Unassigned as well.
ACTIONS
From ACTIONS you can edit the name of the App, copy the link or delete an App.
HELP
Under HELP you will find information about the three key elements of the Valotalive Digital Signage system: Apps, Displays and Flows.