No Content Assigned to Your Display
If your display is blank, only showing your company's or Valotalive's logo and the display name, it likely doesn't have any content assigned.
To fix this, you'll need to add an app or a flow with apps to it:
No Content in the Assigned Flow
Even if a Flow is assigned, it might be empty! If you haven't added content to the Flow, your display will only show the logo.
Learn how to add content to a Flow:
App Based Reasons
Be patient
Some integrations may take a few minutes to fetch content. Please wait a moment before continuing.
âŠ.You have been patient but nothing has happened, continue with the next step.
Clear Display Cache using the Hard Reload command
To refresh your device completely and ensure you're using the most up-to-date information, you can perform a hard reload.
Choose Displays | All displays and select the display you wish to operate
Choose "REMOTE CONTROL" tab on the left side.
Click on "Hard reload"
Reauthorize your contents
Go to My account | Service Integrations to reauthorize the integration between Valotalive and your content source. All Access tokens expire after a while, and this is the most common reason for content failure with integrated contents.
Caution: REVOKING authorization will delete all linked apps. Avoid using REVOKE unless it's necessary to completely disconnect all apps from a specific account.
Check Credentials
Check if the credentials used for the authentication do have adequate privileges.
As steps for you to get ahead in getting the info to the screens, these are a couple of things to check:
Entra ID*: Check that the Valotalive Digital Signage Application is on the approved list
Guide: Quickstart: View enterprise applications (Microsoft documentation)
â
Entra ID: A user operating Valotalive has permissions on the Entra ID
User consent (Microsoft documentation)
Consent and permissions | User consent settings (link to Entra ID management page)
*Entra ID known previously as Azure AD
My Content Channel App
Why is My Content Channel App not showing any content?
The My Content Channel app displays messages published by your team. If nothing is showing on screen, all previous posts may have expired or no content has been published to this channel yet.
Contents coming from JSON or RSS data feeds
Why is my JSON or RSS feed content not showing on my display?
If your display is not showing content from a JSON or RSS feed, follow these steps to identify whether the issue is with the data source or the Valotalive integration.
Before You Start
Ask yourself: Has this content ever worked on screen?
Never worked â Contact support@valota.live with your App ID from the app's Information tab
Worked before but stopped â Continue with the steps below
Step 1 â Check the Data Feed Directly
Open the feed URL in a separate browser tab and check what you see:
What you see | What it means |
Blank or white page | The data source is not updating â common with lunch menu type feeds |
Limited or outdated data | The feed is not being updated by the source |
Correct and current data | The feed is working â contact support@valota.live |
Step 2 â Identify Who Manages the Data Feed
Feed managed by a third-party service provider â Contact your service provider directly â the data contract is between your company and the provider
Feed managed by Valotalive â Contact support@valota.live
Still Not Working?
Contact support@valota.live and include:
The App ID from the app's Information tab
The feed URL
A screenshot of the feed page as it appears in your browser
If the issue remains unresolved, we can transfer one of our own displays into your account for further investigation â just give us permission to do so.
Allow Valotalive to transfer a Display into your Account for further Investigation
Last but not least, if none of the previous steps were successful, please do not hesitate to contact us. With your permission, we will transfer one of our Displays into your account for further investigation.
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