Valotalive

If the network connection for your Valotalive Display has been lost, you can use these instructions to try to restore the connection.

How to Reboot the Valotalive Media Player

Before troubleshooting, confirm your display and network connection are working as expected with these quick checks.

Display and Connection Status Checks

If a Chrome Dinosaur appears on your Valotalive display, your media player has lost its internet connection. Follow these steps to restore it.

Chrome Dinosaur on screen — fix a media player with no internet connection

If your Valotalive media player is offline and a reboot didn't help, follow these steps to troubleshoot the Ethernet connection, network restrictions, and whitelisting.

Ethernet connection troubleshooting for your media player

If your Valotalive display shows only a black screen, the input source may have been switched. Here's how to check and fix it.

Black screen on display — check the display input source

If content on your Valotalive display looks stretched, squished, or distorted, the display orientation likely doesn't match the media player's settings. Here's how to fix it.

Stretched or distorted content on display — how to fix it

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Troubleshooting guides for the physical devices running your Valotalive digital signage. Use this collection when a media player, screen, or Samsung Tizen display is offline, frozen, unresponsive, showing a black screen, or not displaying content correctly.

Hardware troubleshooting

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