Valotalive

If the network connection for your Valotalive Display has been lost, you can use these instructions to try to restore the connection.

How to Reboot the Valotalive Media Player

Display and connection checks

If a Chrome Dinosaur appears on your Valotalive display, your media player has lost its internet connection. Follow these steps to restore it.

Chrome Dinosaur on screen — fix a media player with no internet connection

If your Valotalive media player is offline and a reboot didn't help, follow these steps to troubleshoot the Ethernet connection, network restrictions, and whitelisting.

Ethernet connection troubleshooting for your media player

If your Valotalive display shows only a black screen, the input source may have been switched. Here's how to check and fix it.

Black screen on display — check the display input source

A Guide to Factory Resetting a Samsung Tizen Display.

How to Factory Reset Samsung Tizen

If content on your Valotalive display looks stretched, squished, or distorted, the display orientation likely doesn't match the media player's settings. Here's how to fix it.

Stretched or distorted content on display — how to fix it

Leonie

Katariina

Troubleshooting guides for the physical devices running your Valotalive digital signage. Use this collection when a media player, screen, or Samsung Tizen display is offline, frozen, unresponsive, showing a black screen, or not displaying content correctly.

Hardware troubleshooting

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.