What to Check First
Is the display online?
Go to the Displays tab and check the status icon next to your display's name:
Green = online
Red = offline
If it shows Offline, proceed to the connection checks below.
Physical checks
Confirm the screen is powered on
If using an external media player, confirm it is powered on and connected to the screen via HDMI
Check that all cables (power and HDMI) are firmly connected
Network checks
Confirm the device has an active internet connection (Wi-Fi or Ethernet)
To rule out network issues, test by connecting to a guest Wi-Fi or mobile hotspot
Reboot the Media Player
If the Display is offline, try first to reboot the Media Player.
If the issue persists, ensure the device is connected to an active network: