Common triggers for needing to reauthorize:
• You recently changed your Microsoft or Google password
• Your IT team rotated credentials or updated OAuth policies
• Content from a Microsoft or Google app has stopped updating
• You were directed here after revoking access on the Microsoft or Google side
How to reauthorize
1. Go to My account → Service Integrations
2. Find the relevant Microsoft or Google integration
3. Click the Reauthorize button and follow the sign-in prompts
Don’t see the Reauthorize button? Only the app’s owner can reauthorize. Check the owner field on the app’s information tab to find out who to contact. |
Reauthorize vs. Revoke — what’s the difference?
These are two distinct actions with very different outcomes:
Action | What it does | When to use it |
Reauthorize | Renews the access token and restores the connection | Password changed, token expired, content stopped updating |
Revoke | Permanently removes authorization and deletes all apps linked to that account | Only when completely disconnect all apps from a specific account |
⚠️ Do not use Revoke if you only want to refresh your connection. Revoked apps cannot be recovered. If you need to revoke access, see the article Revoking Admin Permissions in Valotalive. |