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Why is my App content not updating on screen?

If your display is online and content is assigned but not updating, follow these steps to identify and resolve the issue.

Written by Leonie

Step 1 – Reauthorize the integration

Expired access tokens are one of the most common causes of content failure. Reauthorizing the integration is a quick fix worth trying as one of the first moves.

  1. Go to My Account → Service Integrations

  2. Find the relevant integration and click Reauthorize

The Reauthorize button is visible only to the app owner. Click it to refresh the integration.

⚠️ Do not click Revoke unless absolutely necessary. Revoking will delete all apps linked to that integration.

Step 2 - Allow time for content to update

Some integrations take up to 15–30 minutes to fetch and update content. Additionally, the Flow must complete its current cycle, showing all existing post, before new content becomes visible on screen.

Step 2 - Perform a Hard reload

A hard reload clears the display cache and forces the device to fetch the latest content.

  1. Go to Displays and open the display

  2. Go to the Remote control tab

  3. Click Hard reload

    The Hard Reload button in the display's Remote Control tab

Step 4 – Check Entra ID Permissions

If reauthorization does not resolve the issue, check that the correct permissions are in place in Microsoft Entra ID (formerly Azure AD):

  • Confirm the Valotalive app for Microsoft app is on the approved list in Entra ID

  • Confirm your user account has the necessary permissions

👉 MS Entra ID Integration & Valotalive Enterprise Applications

👉 How to Reauthorize Your Content Integrations

Still Not Working?

Contact support@valota.live and include:

  • The App ID from the app's Information tab

  • Any error messages you received (written

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