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Why is my App content not updating on screen?

If your app shows a red X next to “Source is pushing data” or an old “Latest content” timestamp, your content has stopped updating. Follow these steps in order to find and fix the cause.

Written by Leonie

Before You Start

Ask yourself: Has this content ever worked on screen?

  • Never worked → Check that the app is assigned to a display (see Step 5), and that the display is online. See Display and Connection Status Checks.

  • Worked before but stopped → Check whether the app uses an integration that needs reauthorization, such as Microsoft, Google, or LinkedIn. Start at Step 1.

Step 1: Check the Source Tab

  1. Open the app and go to the Source tab

  2. Check the Latest content timestamp and the Source is pushing data field:

    • ✅ Green checkmark and a recent timestamp: the content source is working. Continue to Step 4.

    • ❌ Red X or old timestamp: content has stopped updating. Go to Step 2 if this matches your content setup, or skip to Step 6 if the app doesn’t require authorization.

Source tab: green checkmark or red X, plus latest content timestamp

👉 For a full explanation of each field, see How to use the App tabs in Valotalive.

Step 2: Reauthorize the integration

Expired access tokens are one of the most common causes of content failure, so try this first.

  1. Go to My Account → Service Integrations

  2. Find the relevant integration and click Reauthorize

Go to [My Account → Service Integrations], find the integration, and click Reauthorize (visible to the app owner only)

⚠️ Do not click Revoke unless absolutely necessary. Revoking deletes all apps linked to that integration.

Step 3: Refresh the App Configuration

If reauthorizing does not help, the data may be stuck in transfer. To force a refresh:

  1. Open the app and go to the Configuration tab

  2. Change any value and click Save

  3. Change the value back to the original and click Save again

Step 4: Perform a Hard reload

A hard reload clears the display cache and forces the device to fetch the latest content.

  1. Go to Displays and open the display

  2. Go to the Remote control tab

  3. Click Hard reload

    The Hard Reload button in the display's Remote Control tab

Step 5: Allow time for content to update

Some integrations take 15-30 minutes to fetch and update content. The Flow must also finish its current cycle, showing all existing posts, before new content becomes visible.

Step 6: Check that the App is assigned to a Display

Confirm the app is assigned to a Flow or directly to a display.

If it is, check that the display is online. More info: Display and Connection Status Checks

If the app is used inside a Multiview App (split screen), it may show as Unassigned. This is expected.

Still not working?

Contact support@valota.live and include:

  • The App ID from the app's Information tab

  • Any error messages you received (written or screenshot)

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