Before You Start
Ask yourself:
Has this report ever worked on screen?
Is the screen showing nothing, or is the content just not updating?
Your answer determines where to start — use the steps below for reports that have previously worked, or jump to the Never Worked section at the bottom.
Step 1 – Check for Source Errors
Open the Power BI app and go to the Information tab
Look at these two fields for error messages:
Outstanding source reports
Latest notification from the source
These notifications come directly from the Microsoft Power BI API and help identify the root cause.
Common errors and fixes
Error | Fix |
Access Token has expired | The app owner needs to reauthorize the app |
report errored: Unauthorized | Your account lacks the required permissions or credentials have expired — contact your Entra ID Administrator OR |
Query error | Check that the configured fields in Valotalive match your Power BI report settings |
File not found | Confirm the Power BI file is in the same cloud location with the same name — if moved or renamed, re-select the file in the app's Configuration tab |
Missing pages | Confirm all report pages selected in Valotalive still exist in the Power BI report |
Step 2 – Check the Source Status
Go to the app's Source tab
Check the Source is pushing data field:
✅ Green checkmark — connection is healthy, proceed to Step 3
❌ Red X — Valotalive is not receiving updates from Power BI, reauthorize the integration under My Account → Service Integrations
👉 How to reauthorize your content integrations
Also verify:
Latest content timestamp — does it match the actual time your data was last updated? Note that there may be a slight sync delay between Valotalive and Power BI
Current data — this field is always empty for Power BI for security reasons
Step 3 – Check Filters in Configuration
Go to the app's Configuration tab and click Show Advanced
Review all active filters and confirm they match the current report data and pages
If pages or fields referenced in the filters no longer exist in Power BI, update or remove them
Step 4 – Verify the Correct Power BI File Is Selected
Open the app and go to the Configuration tab
Use the Microsoft File Picker to re-select the correct report
You can only do this for apps you own. Check the app owner under the Information tab.
Report Has Never Worked on Screen
If the report has never displayed correctly, check the following:
Were there any errors during the Power BI app authorization? If yes, note the exact error message
Check that your user account has the required permissions in Entra ID (Azure AD)
Entra ID Permissions
Ask your Entra ID Global Administrator to verify that both your user account and the Valotalive Power BI app have the necessary permissions in your organization
Check the Enterprise Application status in Entra ID
👉 See MS Entra ID Integration & Valotalive Enterprise Applications for more details.
Still Not Working?
Contact support@valota.live and include:
The App ID from the app's Information tab
Any error messages you received (written or screenshot)
If the issue remains unresolved, we can transfer one of our own displays into your account for further investigation — just give us permission to do so.