Before You Start
Ask yourself:
• Has this MS Planner board ever worked on screen?
• Is the screen showing nothing, or is the content just not updating?
Your answer determines where to start — use the steps below if the Planner board has previously worked, or jump to the Never Worked section at the bottom.
Step 1 — Check for Notification Errors
Open the MS Planner app and go to the Information tab
Look at these two fields for error messages:
Outstanding source reports
Latest notification from the source
These notifications help point you in the right direction for troubleshooting.
Step 2 — Check the Source Status
Go to the app's Source tab
Check the Source is pushing data field:
✅ Green checkmark — connection is healthy, proceed to Step 3
❌ Red X — Valotalive is not receiving updates from your Planner, reauthorize the integration under My Account → Service Integrations
👉 How to reauthorize your content integrations
Also verify:
Latest content timestamp matches when your Plan was last updated. A slight sync delay is normal — Planner refreshes about every 5 minutes.
Current data shows the tasks you expect — including bucket names, due dates, and assigned team members.
Step 3 — Check Filters and Settings in Configuration
Go to the Configuration tab and click Show Advanced
Review all active filters and settings, such as 'Group tasks by' and Use all buckets
Remove or update any filters that may be excluding all tasks
• Note: images and avatars are not supported, and MS Planner is not supported on Samsung Tizen 6.5 displays.
Step 4 — Verify the Correct Plan Is Selected
The link to your plan can break if it was renamed, moved to another Microsoft group, or deleted.
Go to the Configuration tab
Reselect the correct Microsoft group and Plan from the drop-down menus
If needed, review your bucket selection under Use all buckets
You can only do this for apps you own. Check the app owner under the Information tab. |
Never Worked on Screen
If the content has never displayed correctly, check the following:
Authorization
Were there any errors during the MS Planner app authorization? If yes, note the exact error message
Entra ID Permissions
Ask your Entra ID Global Administrator to verify that both your user account and the Valotalive MS Planner app have the necessary permissions
Check the Enterprise Application status in Entra ID
Still Not Working?
Contact support@valota.live and include:
The App ID from the app’s Information tab
Any error messages you received (written or screenshot)
If the issue remains unresolved, we can transfer one of our own displays into your account for further investigation — just give us permission to do so.