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How to reauthorize an app in Valotalive

Changed your Microsoft (or Google) password or had an access token expire? Your Valotalive content may have stopped updating. This article explains how to re-authorize your connection and get everything running again — without losing your apps or content.

Written by Leonie

Common triggers for needing to reauthorize:

  • You recently changed your Microsoft (or Google) password

  • Your IT team rotated credentials or updated OAuth policies

  • Content from a Microsoft (or Google) app has stopped updating

  • You were directed here after revoking access on the Microsoft (or Google) side

How to reauthorize

  1. Go to My account → Service Integrations

  2. Find the relevant Microsoft (or Google) integration

  3. Click the Reauthorize button and follow the sign-in prompts

The Reauthorize button only appears for integrations where you are the owner. In this example, three Microsoft integrations are listed — Microsoft 365v, Microsoft 365 and Microsoft Planner — but only one shows the Reauthorize button.

Can’t see the Reauthorize button? or Authorizing for the first time?
You will see an Authorize button instead of Reauthorize - the process is the same. Make sure you are authorizing an app that you own, otherwise the reauthorization will not resolve the issue.

Reauthorize vs. Revoke — what’s the difference?

These are two distinct actions with very different outcomes:

Action

What it does

When to use it

Reauthorize

Renews the access token and restores the connection

Password changed, token expired, content stopped updating

Revoke

Permanently removes authorization and deletes all apps linked to that account

Only when completely disconnect all apps from a specific account

⚠️ Do not use Revoke if you only want to refresh your connection.
Revoked apps cannot be recovered. If you need to revoke access, see the article Revoking Admin Permissions in Valotalive.

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