Before You Start
Ask yourself:
Has these PowerPoint slides ever worked on screen?
Is the screen showing nothing, or is the content just not updating?
Your answer determines where to start — use the steps below for PowerPoint slides that have previously worked, or jump to the Never Worked section at the bottom.
Step 1 — Check for Notification Errors
Open the PowerPoint app and go to the Information tab
Look at these two fields for error messages:
Outstanding source reports
Latest notification from the source
These notifications help point you in the right direction for troubleshooting.
Step 2 – Check the Source Status
Go to the app's Source tab
Check the Source is pushing data field:
✅ Green checkmark — connection is healthy, proceed to Step 3
❌ Red X — Valotalive is not receiving updates from your file source, reauthorize the integration under My Account → Service Integrations
👉 How to reauthorize your content integrations
Also verify:
Latest content timestamp matches when your PowerPoint file was last updated. A slight sync delay is normal.
Current data shows the slides you expect — including timestamps, author names, and the first line of each post.
Step 3 – Check Filters in Configuration
Go to the Configuration tab and click Show Advanced
Review all active filters and confirm their settings
Remove or update any filters that may be excluding all slides
Step 4 — Verify the Correct PowerPoint File Is Selected
The link to the file can break if it was moved, renamed, or deleted.
Go to the Configuration tab
Use the File Picker to re-select the correct PowerPoint file
You can only do this for apps you own. Check the app owner under the Information tab. |
Never Worked on Screen
If the content has never displayed correctly, check the following:
Authorization
Were there any errors during the PowerPoint app authorization? If yes, note the exact error message
Entra ID Permissions
Ask your Entra ID Global Administrator to verify that both your user account and the Valotalive PowerPoint app have the necessary permissions
Check the Enterprise Application status in Entra ID
Still Not Working?
Contact support@valota.live and include:
The App ID from the app’s Information tab
Any error messages you received (written or screenshot)
If the issue remains unresolved, we can transfer one of our own displays into your account for further investigation — just give us permission to do so.