What does “Offline” mean?
A display shows as offline when it cannot reach the Valotalive servers. This is different from a display that is online but not updating its content.
An offline display may keep playing the content saved in its memory without receiving anything new, or it may show an error. Read on to see what to do when your display is offline.
How to Verify that the Display is offline
Check for one or more of these signs:
The display shows a red symbol in the Valotalive Dashboard
A small offline message appears at the bottom of the screen (if the status bar is turned on)
Content on the screen is not updating
A Chrome dinosaur appears on screen, which means there is no internet access at all
If you see none of these, your display is probably online. See Why is my content not updating on my Display?
Not sure what is wrong?
Start with the status checks. They walk you through diagnosing the display and the connection step by step.
Step 1: Check that the media player is powered on and running
Check that the media player is powered on
If it is on but the screen is blank or frozen, the player app may have crashed. Restart the media player.
Step 2: Check the media player’s internet connection
If the media player has lost its internet connection (for example, a Chrome dinosaur is showing on screen), restore the connection.
First, find out whether it uses WiFi or Ethernet, then follow the matching guide:
Step 3: Check for network restrictions
The media player may be connected to your local network but unable to reach the Valotalive servers. This is often caused by firewall rules.
Ask your network administrator to allow access to the Valotalive domains. Valotalive supports domain-based allowlisting, so IP addresses alone are not required.
Still not working?
Contact support@valota.live and include:
The display name from the Dashboard
A photo or screenshot of what the screen shows