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Why isn't the Display pairing? Troubleshooting the Display pairing process

If your display shows no pairing PIN, or shows no content after you claim it, follow these steps to find and fix the problem.

Written by Steven

The pairing PIN is not showing

  1. Restart the Valotalive Player app (or refresh the page)

  2. Check that the device has an active internet connection

  3. Check that a firewall is not blocking Valotalive domains

  4. To rule out corporate network restrictions, connect the device to a guest Wi-Fi or mobile hotspot

If the PIN appears on the guest network, your company network is blocking Valotalive. Ask your IT team to allow the required domains and ports. See Network Requirements for Valotalive

Content is not appearing after claiming the display

  1. Go to Displays and open the display

  2. Open the Content tab and confirm a Flow or an App is assigned to it

  3. After assigning content, wait up to 2 minutes for it to appear

  4. If nothing shows, reload the display. Use Reload in the display’s Remote Control tab

  5. If a My Content Channel app is assigned, check that the channel has published content

👉 Why is My Content Channel app not showing any content?

Still not pairing?

Contact support@valota.live or use the live chat in the Valotalive Dashboard. Include:

  • The display name, if the display has been claimed

  • A photo or screenshot of what the screen shows

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