Valotalive

The display is showing only a logo or blank screen

The display is online but no content has been assigned, or the assigned Flow is empty.

👉 <a href="https://help.valota.live/en/articles/16901841-why-is-my-display-showing-only-a-logo-or-blank-screen">Why is my Display showing only a logo or blank screen?</a>

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My display has content assigned but it is not updating

Content was working before but has stopped updating, or the app is showing old data.

👉 <a href="https://Why%20is%20my%20App%20content%20not%20updating%20on%20screen?" rel="nofollow noopener noreferrer" target="_blank">Why is my App content not updating on screen?</a>

My Content Channel app is not showing any content

 No messages are appearing from the My Content Channel app.

👉 <a href="https://Why%20is%20My%20Content%20Channel%20App%20not%20showing%20any%20content?" rel="nofollow noopener noreferrer" target="_blank">Why is My Content Channel App not showing any content?</a>

My Microsoft app content is not showing

This applies to all Microsoft integrations in Valotalive - including Power BI Online, Excel Online, SharePoint Online, Teams, Viva Engage, PowerPoint Online, and Planner.

👉 <a href="https://Why%20is%20My%20Power%20BI%20Report%20not%20showing%20on%20the%20displays?" rel="nofollow noopener noreferrer" target="_blank">Why is My Power BI Report not showing on the displays?</a>

👉 <a href="https://Why%20is%20my%20Excel%20App%20not%20updating%20on%20my%20displays?" rel="nofollow noopener noreferrer" target="_blank">Why is my Excel App not updating on my displays?</a>

👉 <a href="https://Why%20is%20my%20Excel%20App%20showing%20empty%20pages?" rel="nofollow noopener noreferrer" target="_blank">Why is my Excel App showing empty pages?</a>

👉 <a href="https://Why%20aren%E2%80%99t%20my%20PowerPoint%20slides%20showing%20on%20my%20display?" rel="nofollow noopener noreferrer" target="_blank">Why aren’t my PowerPoint slides showing on my display?</a>

👉 <a href="https://Why%20is%20SharePoint%20News%20not%20showing%20on%20Displays?" rel="nofollow noopener noreferrer" target="_blank">Why is SharePoint News not showing on Displays?</a>

👉 <a href="https://Why%20aren't%20Viva%20Engage%20messages%20showing%20on%20the%20displays?" rel="nofollow noopener noreferrer" target="_blank">Why aren't Viva Engage messages showing on the displays?</a>

👉 <a href="https://Why%20aren't%20any%20Teams%20Channel%20messages%20showing%20on%20my%20display?" rel="nofollow noopener noreferrer" target="_blank">Why aren't any Teams Channel messages showing on my display?</a>

👉 <a href="https://Why%20is%20my%20MS%20Planner%20not%20showing%20on%20my%20display?" rel="nofollow noopener noreferrer" target="_blank">Why is my MS Planner not showing on my display?</a>

My JSON or RSS feed is not showing data

Content from a data feed such as a lunch menu or news feed has stopped appearing.

👉 <a href="https://help.valota.live/en/articles/16902507-why-is-my-json-or-rss-feed-content-not-showing-on-my-display">Why is my JSON or RSS feed content not showing on my display?</a>

Contact <a href="mailto:support@valota.live" rel="nofollow noopener noreferrer" target="_blank">support@valota.live</a> and include:

The App ID from the app's Information tab

A screenshot of the feed page as it appears in your browser

- The App ID from the app's Information tab
- The feed URL
- A screenshot of the feed page as it appears in your browser

If the issue remains unresolved, we can transfer one of our own displays into your account for further investigation — just give us permission to do so. 

Allow Valotalive to transfer a Display into your Account for further Investigation  

Last but not least, if none of the previous steps were successful, please do not hesitate to contact us. With your permission, we will transfer one of our Displays into your account for further investigation. 

You might also be interested in these articles:

<a href="https://help.valota.live/en/articles/6124308-how-to-reboot-the-media-player">How to Reboot the Media Player</a>

<a href="https://help.valota.live/en/articles/6154684-valotalive-security">Valotalive - Security</a>

- <a href="https://help.valota.live/en/articles/6124308-how-to-reboot-the-media-player">How to Reboot the Media Player</a>
- <a href="https://help.valota.live/en/articles/6154684-valotalive-security">Valotalive - Security</a>

Display blank, showing only a logo, or content not updating? Use this guide to find the right troubleshooting article for your situation.

Why isn't content showing on the Display?

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Why isn't content showing on the Display?

What do you see on screen?

The display is showing only a logo or blank screen

👉 Why is my Display showing only a logo or blank screen?

My display has content assigned but it is not updating

👉 Why is my App content not updating on screen?

My Content Channel app is not showing any content

👉 Why is My Content Channel App not showing any content?

My Microsoft app content is not showing

👉 Why is My Power BI Report not showing on the displays?

👉 Why is my Excel App not updating on my displays?

👉 Why is my Excel App showing empty pages?

👉 Why aren’t my PowerPoint slides showing on my display?

👉 Why is SharePoint News not showing on Displays?

👉 Why aren't Viva Engage messages showing on the displays?

👉 Why aren't any Teams Channel messages showing on my display?

👉 Why is my MS Planner not showing on my display?

My JSON or RSS feed is not showing data

👉 Why is my JSON or RSS feed content not showing on my display?

Still Not Working?

Allow Valotalive to transfer a Display into your Account for further Investigation