Before You Start
Ask yourself: Has this content ever worked on screen?
Never worked → Check that the correct company page is selected in the app's Configuration tab and that the LinkedIn account used has Admin access to that page
Worked before but stopped → The LinkedIn connection might have been expired - jump to My account / Service Integrations to reauthorize.
No Posts Are Appearing on Screen
Confirm the company page has at least one published post
Check that the LinkedIn connection is still active under My Account → Service Integrations → LinkedIn — if expired, click Authorize to reconnect
Confirm the correct company page is selected in the app's Configuration tab
Verify that the LinkedIn account used to authenticate has Admin access to the company page
Check for Source Errors
Open the LinkedIn app and go to the Information tab
Look at these two fields for error messages:
Outstanding source reports
Latest notification from the source
These notifications come directly from the LinkedIn API and help identify the root cause.
Common errors and fixes:
Error | Fix |
Access Token has expired | The app owner needs to reauthorize - go to My Account → Service Integrations, locate LinkedIn and click Authorize |
Query error | Check the app configuration - confirm the selected company page is valid and accessible |
How to Switch to a Different Company Page
Open the app's Configuration tab and select the new company page from the drop-down menu
If the page is not in the list, go to My Account → Service Integrations
Find LinkedIn and click Authorize using a LinkedIn account that has Admin access to that page
