Before You Start
Ask yourself:
Has this content ever worked on screen? → If not, jump to Never Worked on Screen
Is the screen showing nothing, or is the content just not updating?
What type of SharePoint content are you trying to display?
SharePoint folder content (PowerPoint, Excel files) → Use the relevant Valotalive app for that file type
SharePoint intranet news → You are in the right place, continue below
Step 1 – Check for Notification Errors
Open the SharePoint app and go to the Information tab
Look at these two fields for error messages:
Outstanding source reports
Latest notification from the source
These notifications help point you in the right direction for troubleshooting.
Step 2 – Check the Source Status
Go to the app's Source tab
Check the Source is pushing data field:
✅ Green checkmark — connection is healthy, proceed to Step 3
❌ Red X — — Valotalive is not receiving updates from SharePoint, reauthorize the integration under My Account → Service Integrations
👉 How to reauthorize your content integrations
Also verify:
Latest content timestamp matches when your SharePoint news was last updated. A slight sync delay is normal
Current data shows the posts you expect — including timestamps, author names, and the first line of each post.
Step 3 – Check Filters in Configuration
If you are using filters, confirm they match the column values applied to your SharePoint news posts.
Go to the Configuration tab and click Show Advanced
Review all active filters and confirm they match your current SharePoint news columns.
Update or remove any filters that reference columns or values that no longer exist.
Valotalive uses SharePoint news columns as the basis for filtering. Read more about SharePoint filters here: SharePoint filters guide.
Step 4 – Verify the Correct News Site Is Selected
The link to the news site can break if the site was moved or renamed.
Go to the Configuration tab
Use the Microsoft File Picker to re-select the correct SharePoint news site
You can only do this for apps you own. Check the app owner under the Information tab.
Never Worked on Screen
If the content has never displayed correctly, check the following:
Authorization
Were there any errors during the SharePoint app authorization? If yes, note the exact error message
Entra ID Permissions
Ask your Entra ID Global Administrator to verify that both your user account and the Valotalive SharePoint app have the necessary permissions
Check the Enterprise Application status in Entra ID
Still Not Working?
Contact support@valota.live and include:
The App ID from the app's Information tab
Any error messages you received (written or screenshot)
If the issue remains unresolved, we can transfer one of our own displays into your account for further investigation — just give us permission to do so.