When should I reboot the media player?
Reboot the media player if the display is offline or has no connection. Signs of this include:
The display shows as offline (red) in the Dashboard
The screen content is not updating
The orange Valotalive icon is shown on screen
A “no connection” or offline message appears at the bottom of the screen, if the status bar is turned on
These steps work for the Valotalive Managed media player and similar external media players. A reboot is also a good first step for getting any Valotalive player or SoC screen back online.
How to check the Display status
Open the Displays tab in the Dashboard and check the status colour:
🟢 Green: online
🟡 Yellow: the display lost its connection in the last 4 hours. It can often recover on its own, but follow up on it
🔴 Red: offline, not connected to the network or the Valotalive service
How to reboot the Valotalive media player
Find the media player. A Chrome box (or a Windows mini-pc) is a black box connected to the screen with an HDMI cable, usually within a couple of meters of the screen
Press and hold the power button and wait 15–30 seconds
Press the power button again to switch it on
Wait a couple of minutes. Your content should start playing on the screen
If the screen still shows no content
“Waiting for content” or an orange bubble symbol: check that you have assigned a Flow to the display
“PIN here” on screen: the display needs to be paired. See Claim a Display: Pairing Process with Computer
Everything looks correct but there is still no content: contact support@valota.live
Using Wi-Fi?
If your media player is Chrome OS-based and uses Wi-Fi, see how to connect it to your local Wi-Fi network.