Troubleshooting

Advices and instructions to solve problems

8 articles in this collection
Written by Katariina and Leonie

How to Reboot the Media Player

If your Display is not functioning well, you might need to reboot the Media Player (Chromebox).

Written by Leonie
Updated over a week ago

Need admin approval with your M365 applications and Microsoft integrations

How to proceed when authorizing your MS account in Valotalive ended up in notification Need admin approval.

Written by Katariina
Updated over a week ago

What to do when the source is not pushing data and the content seems to be old?

Written by Leonie
Updated over a week ago

The Display source has changed

If you can see just a black screen, check if the Display source has changed.

Written by Leonie
Updated over a week ago

Checklist - What to do if the Display doesn't show any Content

Check the steps in the list to bring the content back to the screen. You don't have to follow the order.

Written by Leonie
Updated over a week ago

A Display is red in Valotalive

A disturbed network connection could be one reason for no content being visible on the Display, the Display in Valotalive turns red.

Written by Leonie
Updated over a week ago

Why does the Display not show Content?

In this article you will find helpful information about how to bring the content back to your Display.

Written by Leonie
Updated over a week ago

Use notifications to get alerts from Apps in Valotalive

Turn on email notifications that will alert if some App needs attention.

Written by Leonie
Updated over a week ago