Valotalive

Turn on email notifications that will alert if some App needs attention.

Use notifications to get alerts from Apps in Valotalive

Is your display showing as offline in the Valotalive dashboard? This guide helps you quickly identify what's wrong with your media player or network connection and points you to the…

Why is my display showing as offline in the Valotalive dashboard?

If your display is online but showing only a logo and display name, content has not been assigned yet or the assigned Flow is empty.

Why is my Display showing only a logo or blank screen?

If your display is online and content is assigned but not updating, follow these steps to identify and resolve the issue.

Why is my App content not updating on screen?

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Fix common issues with displays, content, and apps

5. Troubleshooting

If you need access to My Content Channel or are having trouble publishing content, the most common causes are missing access permissions, an expired link, or a file upload issue.…

Why can't I publish to My Content Channel?

If a sad face or broken file icon appears on your Valotalive display, the browser couldn't load the requested content. Here's how to fix it.

Why is my display showing a Sad face icon?

Access tokens for third-party integrations expire periodically, which is the most common reason integrated content stops displaying. Reauthorizing your connection in Valotalive will resolve this.

Reauthorize your content integrations

Troubleshoot the most common issues with the Valotalive Digital Tier Board — including content not loading, apps not responding, and status update questions.

Why Is My Digital Tier Board Not Working?

Troubleshoot the most common issues with the Valotalive Interactive Notice Board — including content not loading, apps not responding, and display issues.

Why Is My Interactive Notice Board Not Working?

Changed your Microsoft (or Google) password or had an access token expire? Your Valotalive content may have stopped updating. This article explains how to re-authorize your connection and get everything…

How to reauthorize an app in Valotalive

Your Google Slides aren't showing on your display? This guide walks you through the most common causes — from connection errors and filters to authorization issues — so you can…

Why aren't my Google Slides showing on my display?

If your LinkedIn company page posts have stopped appearing or are not showing on your Valotalive displays, follow these steps to identify and resolve the issue.

Why are my LinkedIn posts not showing on my displays?

If your My Content Channel app is not showing anything on screen, the most likely cause is that all posts have expired or no content has been published yet.

Why is My Content Channel App not showing any content?

If your display is not showing content from a JSON or RSS feed, use these steps to identify whether the issue is with the data source or the Valotalive integration.

Why is my JSON or RSS feed content not showing on my display?

If your YouTube playlist has been updated but the changes are not showing on your display, a manual reload might be required to sync the latest content.

Why isn't YouTube Playlist updating on my Displays?

Troubleshooting guides and FAQs for individual Valotalive apps. Use this collection when an app is not working as expected, content is missing, pages appear blank, or you see error messages in a specific app on your digital signage display.

App-specific troubleshooting

If your display is online but showing blank pages instead of Excel data, follow these steps to restore the spreadsheet connection and data flow.

Why is my Excel App showing empty pages?

If your Excel file was previously displaying on your screens but has stopped updating, follow these steps to identify and resolve the issue.

Why is my Excel App not updating on my displays?

Your PowerPoint slides have stopped showing or aren’t updating on your display? This guide walks you through the most common causes — from connection errors to file picker issues —…

Why aren’t my PowerPoint slides showing on my display?

If your Power BI report has stopped updating or is not showing on your displays, follow these steps to identify and resolve the issue.

Why is My Power BI Report not showing on the displays?

If your SharePoint news has stopped updating or is not showing on your displays, follow these steps to identify and resolve the issue.

Why is SharePoint News not showing on Displays?

Troubleshoot Viva Engage (formerly Yammer) content that is not showing or not updating on your Valotalive displays.

Why aren't Viva Engage messages showing on the displays?

How to proceed when authorizing your MS account in Valotalive ended up in notification Need admin approval.

Need admin approval with your M365 applications and Microsoft integrations

Troubleshoot Microsoft Teams Channel content that is not showing or not updating on your Valotalive displays.

Why aren't any Teams Channel messages showing on my display?

Your MS Planner board has stopped showing, or the tasks aren't updating on your display? This guide walks you through the most common causes — from connection errors to plan…

Why is my MS Planner not showing on my display?

Troubleshooting guides for all Microsoft integrations in Valotalive - including Power BI, Excel, SharePoint, Teams, Viva Engage, PowerPoint, and Planner. Use these articles if your Microsoft app content has stopped updating, is showing errors, or has never worked on screen.

Microsoft App Troubleshooting

If the network connection for your Valotalive Display has been lost, you can use these instructions to try to restore the connection.

How to Reboot the Valotalive Media Player

Before troubleshooting, confirm your display and network connection are working as expected with these quick checks.

Display and Connection Status Checks

If a Chrome Dinosaur appears on your Valotalive display, your media player has lost its internet connection. Follow these steps to restore it.

Why is my display showing a Chrome Dinosaur?

If your Valotalive media player is offline and a reboot didn't help, follow these steps to troubleshoot the Ethernet connection, network restrictions, and whitelisting.

How to troubleshoot an Ethernet connection on your media player

If your Valotalive display shows only a black screen, the input source may have been switched. Here's how to check and fix it.

Why is my display showing a Black screen?

If content on your Valotalive display looks stretched, squished, or distorted, the display orientation likely doesn't match the media player's settings. Here's how to fix it.

Stretched or distorted content on display - how to fix it

Fix common Web Player issues: pairing code not showing, content not appearing after claiming, PWA installation problems, and display disconnecting after sleep.

Valotalive Web Player Troubleshooting

Content not showing in the My Display Chrome extension? This guide walks you through the most common causes — from missing content assignments to token expiry — so you can…

Why isn't my My Display Chrome extension showing content?

Find the issue you are experiencing below for quick steps to resolve it.

Quick Troubleshooting Guide: Valotalive Displays

Troubleshooting guides for the physical devices running your Valotalive digital signage. Use this collection when a media player, screen, or Samsung Tizen display is offline, frozen, unresponsive, showing a black screen, or not displaying content correctly.

Hardware troubleshooting

Why is the content distorted? Are you experiencing "too small" content? Discover common causes and fixes here.

Screen Content Mismatch: Why Your Content Looks Off

Preview your Valotalive content directly on your computer screen. This guide is for users on browsers other than Chrome or Edge.

How to test your content remotely with the Browser Display

Troubleshoot common display pairing issues: no pairing PIN showing and content not appearing after claiming a display.

Why Isn't My Display Pairing? Troubleshooting the Display Pairing Process

Display offline, red status, wrong source, content looks wrong

Display issues

Troubleshoot when your Valotalive app shows old content, a red X next to "Source is pushing data," or an outdated "Latest content" timestamp.

Content not updating on your display — how to fix it

Display blank, showing only a logo, or content not updating? Use this guide to find the right troubleshooting article for your situation.

Why isn't content showing on the Display?

Scheduled content not showing or appearing at the wrong time? This guide covers the most common causes — from expired content persisting on screen to Flow timing issues — and…

Why isn’t my scheduled content showing at the right time?

Content stuck, scheduling wrong, app not refreshing

  Content not updating

If your Valotalive Dashboard appears empty after logging in, it is most likely a permissions issue — not a technical fault. Here is how to fix it.

Why is my Valotalive Dashboard showing no Apps, Flows or Displays?

Can't log into Valotalive with Single Sign-On (SSO)? This guide covers common SSO login, invite, and permission issues so you can get back into your account.

SSO login troubleshooting

SSO failures, admin access, My Content Channel access

  Login and access issues

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