Valotalive

If the issue with the display persists, please get in touch with our support team via <a href="mailto:support@valota.live" rel="nofollow noopener noreferrer" target="_blank">support@valota.live</a> 

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Check that the screen and device are turned on and running, and the cables are attached completely. 

1. Check that the screen and device are turned on and running, and the cables are attached completely. 

Check that the device is connected to the network, and test connecting the media player to another network (Guest/Visitor WiFi or a mobile hotspot) temporarily.

1. Check that the device is connected to the network, and test connecting the media player to another network (Guest/Visitor WiFi or a mobile hotspot) temporarily.

Check that the display is set to the correct source (for example, HDMI 1) 

Check that the display has sleep mode turned off. 

1. Check that the display is set to the correct source (for example, HDMI 1) 
2. Check that the display has sleep mode turned off. 
    

<b>There is a Valotalive logo on the screen</b>

Check that there is content added to the display in Valotalive? 

Reauthorizing the app(s) via <a href="https://dashboard.valota.live/#account_integrations" rel="nofollow noopener noreferrer" target="_blank">https://dashboard.valota.live/#account_integrations</a>

1. Authorizations are user specific, so this needs to be done by the owner of the app in question

If there are apps added to the display, check that there is content in the app

1. Check that there is content added to the display in Valotalive? 
2. Reauthorizing the app(s) via <a href="https://dashboard.valota.live/#account_integrations" rel="nofollow noopener noreferrer" target="_blank">https://dashboard.valota.live/#account_integrations</a>
   1. Authorizations are user specific, so this needs to be done by the owner of the app in question
3. If there are apps added to the display, check that there is content in the app

<a href="https://help.valota.live/en/articles/6083940-why-does-the-display-not-show-content">https://help.valota.live/en/articles/6083940-why-does-the-display-not-show-content</a>

<b>There is content on the display, but it’s not updating:</b>

Reauthorize the app(s) via <a href="https://dashboard.valota.live/#account_integrations" rel="nofollow noopener noreferrer" target="_blank">https://dashboard.valota.live/#account_integrations</a>

 Check the file the app is fetching info from still exists and you have access to it 

1. Reauthorize the app(s) via <a href="https://dashboard.valota.live/#account_integrations" rel="nofollow noopener noreferrer" target="_blank">https://dashboard.valota.live/#account_integrations</a>
   1. Authorizations are user specific, so this needs to be done by the owner of the app in question
2.  Check the file the app is fetching info from still exists and you have access to it 

<a href="https://help.valota.live/en/articles/6324252-content-is-not-updating-what-to-do-how-to-fix-the-issue">https://help.valota.live/en/articles/6324252-content-is-not-updating-what-to-do-how-to-fix-the-issue</a>

Scroll through and find the issue that best matches what you are experiencing and find the first steps to troubleshoot and fix the issue.

1st level troubleshooting related to Valotalive Digital Signage

Your screen is completely black:

Display power:

Network connection:

Display source and settings:

There is a Valotalive logo on the screen

Content:

Network connection:

There is content on the display, but it’s not updating: