When to reauthorize
Reauthorize if:
Content from a Microsoft or Google app has stopped updating
You recently changed your password
Your IT team rotated credentials or updated OAuth policies
You were directed here after revoking access on the Microsoft or Google side
How to reauthorize
Go to My account → Service Integrations
Find the relevant Microsoft integration
Click the Reauthorize and follow the sign-in prompts
Can’t see the Reauthorize button? Only the app’s owner can reauthorize. Check the Owner field on the app’s Information tab to find out who to contact. In the example below, three Microsoft integrations are listed, but only one shows the button because the user owns only that one.
Authorizing for the first time? You will see Authorize instead of Reauthorize. The process is the same. Make sure you are authorizing an app that you own, otherwise it will not solve the problem.
Reauthorize vs. Revoke — what’s the difference?
These are two distinct actions with very different outcomes:
Action | What it does | When to use it |
Reauthorize | Renews the access token and restores the connection | Password changed, token expired, content stopped updating |
Revoke | Permanently removes authorization and deletes all apps linked to that account | Only when completely disconnect all apps from a specific account |
⚠️ Do not use Revoke to refresh a connection. |
To learn more about revoking access, see Revoking Admin Permissions in Valotalive.