Before You Start
Ask yourself:
Has this content ever worked on screen? → If not, jump to Never Worked on Screen
Is the screen showing nothing, or is the content just not updating?
Step 1 – Check for Source Errors
Open the Teams app and go to the Information tab
Look at these two fields for error messages:
Outstanding source reports
Latest notification from the source
These notifications come directly from the Microsoft Teams API and help identify the root cause.
Step 2 – Check the Source Status
Go to the app's Source tab
Check the Source is pushing data field:
✅ Green checkmark — connection is healthy, proceed to Step 3
❌ Red X — reauthorize the integration under My Account → Service Integrations
👉 How to Reauthorize Your Content Integrations
Also verify:
Latest content timestamp matches the time of your Teams Channel latest post
Current data — this field is always empty for Teams for security reasons
Step 3 – Check Configuration settings
Go to the Configuration tab
Confirm the following matches the posts available in your Teams channel:
Number of last posts to show - update if needed
Verify the correct Teams Channel is selected — update if needed
You can only do this for apps you own. Check the app owner under the Information tab.
Teams Channel has never worked on screen
If the content has never displayed correctly, check the following:
Authorization
Were there any errors during the Teams app authorization? If yes, note the exact error message
Entra ID Permissions
Ask your Entra ID Global Administrator to verify that both your user account and the Valotalive Teams app have the necessary permissions
Check the Enterprise Application status in Entra ID
Still Not Working?
Contact support@valota.live and include:
The App ID from the app's Information tab
Any error messages you received (written or screenshot)
If the issue remains unresolved, we can transfer one of our own displays into your account for further investigation — just give us permission to do so.