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Why isn’t my scheduled content showing at the right time?

Scheduled content not showing or appearing at the wrong time? This guide covers the most common causes — from expired content persisting on screen to Flow timing issues — and how to fix them quickly.

Written by Leonie

Before You Start

Check these two things first:

  • Is the content active? Go to your flow and confirm your post is scheduled with the correct start and end dates.

  • Is the time zone correct? Scheduling uses the time zone of the display itself — make sure the display’s time zone is set correctly in its settings.

Issue 1 - Expired content is still showing on screen

If your display is showing an old post instead of the current scheduled content, the data flow between the display and server may have been interrupted.

Fix: Perform a hard reload on the display.

  1. Go to Displays and select your display

  2. Open the Remote Control tab

  3. Click Hard reload

Issue 2 - Scheduled content isn’t appearing in a Flow

If a scheduled post is part of a Flow but isn’t showing, it may be a temporary imbalance in how the Flow distributes screen time - especially after a new app has been added.

Fix:

Wait a few minutes for the system to recalibrate

Issue 3 - Content is showing at the wrong time

Possible causes:

  • The start/end dates or times are incorrect

Fix:

  1. Open the Flow and check the schedule for the relevant app

  2. Use the Test Clock tool (top right corner of the Flow editor) to simulate how the schedule looks at different times.
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    The Test Clock tool in the Flow editor - use it to preview content visibility at a specific time.


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  3. Adjust the schedule if needed and save

👉 How to schedule content on your Flow (daily or weekly)

Best practices for reliable scheduling

  • Keep Flows lean — too many apps in one Flow means less screen time per app, which can make content appear to be missing when it’s simply lower in the queue

  • Use weights to prioritize the most important content

  • Always verify start and end dates after saving, especially when scheduling recurring content like a lunch menu

Still Not Working?

Contact support@valota.live and include:

  • The App ID from the app's Information tab

  • Any error messages you received (written or screenshot)

If the issue remains unresolved, we can transfer one of our own displays into your account for further investigation — just give us permission to do so.

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