Before You Start
Ask yourself: Has this content ever worked on screen?
Never worked → Contact support@valota.live with your App ID from the app's Information tab
Worked before but stopped → Continue with the steps below
Step 1 - Check the Data Feed Directly
Open the feed URL in a separate browser tab and check what you see:
What you see | What it means |
Blank or white page | The data source is not updating - common with lunch menu type feeds |
Limited or outdated data | The feed is not being updated by the source |
Correct and current data | The feed is working - contact support@valota.live |
Step 2 - Identify Who Manages the Data Feed
Feed managed by a third-party service provider → Contact your service provider directly - the data contract is between your company and the provider
Feed managed by Valotalive → Contact support@valota.live
