Skip to main content

Why is my JSON or RSS feed content not showing on my display?

If your display is not showing content from a JSON or RSS feed, use these steps to identify whether the issue is with the data source or the Valotalive integration.

Written by Katariina

Before You Start

Ask yourself: Has this content ever worked on screen?

  • Never worked → Contact support@valota.live with your App ID from the app's Information tab

  • Worked before but stopped → Continue with the steps below


Step 1 - Check the Data Feed Directly

Open the feed URL in a separate browser tab and check what you see:

What you see

What it means

Blank or white page

The data source is not updating - common with lunch menu type feeds

Limited or outdated data

The feed is not being updated by the source

Correct and current data

The feed is working - contact support@valota.live


Step 2 - Identify Who Manages the Data Feed

  • Feed managed by a third-party service provider → Contact your service provider directly - the data contract is between your company and the provider

  • Feed managed by Valotalive → Contact support@valota.live

Did this answer your question?