Before You Start
Ask yourself:
Has this content ever worked on screen? → If not, jump to Never Worked on Screen
Is the screen showing nothing, or is the content just not updating?
Step 1 – Check for Source Errors
Open the Viva Engage app and go to the Information tab
Look at these two fields for error messages:
Outstanding source reports
Latest notification from the source
These notifications come directly from the Microsoft Viva Engage API and help identify the root cause.
Step 2 – Check the Source Status
Go to the app's Source tab
Check the Source is pushing data field:
✅ Green checkmark — connection is healthy, proceed to Step 3
❌ Red X — reauthorize the integration under My Account → Service Integrations
👉 How to Reauthorize Your Content Integrations
Also verify:
Latest content timestamp matches when your Viva Engage community last posted
Current data — this field is always empty for Viva Engage for security reasons
Step 3 – Check Advanced settings in Configuration
Go to the Configuration tab and click Show Advanced
Verify the Correct Viva Engage Community is selected
Confirm the correct Viva Engage community is selected — update if needed
You can only do this for apps you own. Check the app owner under the Information tab.
Check other Filters for Viva Engage
Check that the following fields match the posts available in your Viva Engage community:
Number of latest posts to follow
Posts must be newer than
Update or remove any filters that no longer match available content
Viva Engage has never worked on screen
If the content has never displayed correctly, check the following:
Authorization
Were there any errors during the Viva Engage app authorization? If yes, note the exact error message
Entra ID Permissions
Ask your Entra ID Global Administrator to verify that both your user account and the Valotalive Viva Engage app have the necessary permissions
Check the Enterprise Application status in Entra ID
Still Not Working?
Contact support@valota.live and include:
The App ID from the app's Information tab
Any error messages you received (written or screenshot)
If the issue remains unresolved, we can transfer one of our own displays into your account for further investigation — just give us permission to do so.