General Reasons for No Content
There are a few common reasons your display might not be showing content.
No Content Assigned to Your Display
If your display is blank, only showing your company's or Valotalive's logo and the display name, it likely doesn't have any content assigned.
To fix this, you'll need to add an app or a flow with apps to it:
No Content in the Assigned Flow
Even if a Flow is assigned, it might be empty! If you haven't added content to the Flow, your display will only show the logo.
Learn how to add content to a Flow:
Displays Are Offline
Your display might be having trouble connecting to the internet and the Valotalive cloud.
Go to the Displays tab and check the symbol next to your display's name.
If it's red, the display is offline.
Try rebooting the Media Player first.
If that doesn't work, please contact Valotalive support (support @ valota.live)
The Chrome Dinosaur on your screen (Connection Lost)
If you see a dinosaur on your screen, it indicates that the media player has lost its internet connection.
Reboot: Power cycle your media player (Chrome PC or other device). Often, a restart is enough to restore the connection.
Verify network connection:
WiFi:
Use another device (like a phone or laptop) to confirm the WiFi network is active and available at that location.
Ethernet:
Ensure the Ethernet cable is securely plugged into both the media player and the router/switch.
Check the port’s light indicator, it should be blinking or solid to show activity.
Confirm with your IT team that the port is assigned to the correct VLAN if dedicated VLAN is used.
The "Sad face" icon (Loading Error)
A "sad face" (or broken file) icon means the browser crashed while trying to load a specific resource or the content could not be found.
Common Causes:
Whitelisting Issues: Your network may be blocking the URLs required for the content to play.
Network Interruption: A momentary drop in connectivity during the initial page load.
Certificate Errors: If your device’s internal clock is out of sync, it may incorrectly flag certificates as outdated. This often triggers the "sad face" error icon.
How to Fix:
Review Whitelisting: Send our Network Requirements Guide to your network team to ensure all Valotalive URL's / IP addresses are approved.
Refresh: Restart the device to trigger a fresh attempt to fetch the content.
If none of the above helps please contact Valotalive support (support @ valota.live) for further guidance.
Typically this signifies that the requested resource could not be loaded or found.
Common causes include a temporary network issue or a white-list issue
The icon is often referred to as a "broken file" or "error" symbol.
App Based Reasons
You have added a My Content Channel App, but the App has no content live at the moment
The most common content App is the My Content Channel App, that you can publish messages to the Displays. Sometimes there is nothing to show. The previous posts maybe outdated, or nobody has published anything yet, therefore there is nothing to show.
Be patient
Some content sources like MS Teams need more time to pull the content and it can take up to 3 minutes until the content is fetched.
….You have been patient but nothing has happened, continue with the next step.
Clear Display Cache using the Hard Reload command
To refresh your device completely and ensure you're using the most up-to-date information, you can perform a hard reload.
Choose Displays | All displays and select the display you wish to operate
Choose "REMOTE CONTROL" tab on the left side.
Click on "Hard reload"
Reauthorize your contents
Go to My account | Service Integrations to reauthorize the integration between Valotalive and your content source. All Access tokens expire after a while, and this is the most common reason for content failure with integrated contents.
Caution: REVOKING authorization will delete all linked apps. Avoid using REVOKE unless it's necessary to completely disconnect all apps from a specific account.
Check Credentials
Check if the credentials used for the authentication do have adequate privileges.
As steps for you to get ahead in getting the info to the screens, these are a couple of things to check:
Entra ID*: Check that the Valotalive Digital Signage Application is on the approved list
Guide: Quickstart: View enterprise applications (Microsoft documentation)
Entra ID: A user operating Valotalive has permissions on the Entra ID
User consent (Microsoft documentation)
Consent and permissions | User consent settings (link to Entra ID management page)
*Entra ID known previously as Azure AD
Allow Valotalive to transfer a Display into your Account for further Investigation
Last but not least, if none of the previous steps were successful, please do not hesitate to contact us. With your permission, we will transfer one of our Displays into your account for further investigation.
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